Return & Refund Policy

Last updated: October 27, 2026

Thank you for shopping with Leather Creation Lahore. We ensure high-quality handmade  products. However, if there is any genuine issue with your order (such as a manufacturing defect or wrong item received), we are here to help.

Returns & Exchanges

  • Return or exchange requests must be submitted within seven (7) days of receiving your delivery.

  • Standard items can be returned or exchanged if they are defective, damaged, or materially different from what was ordered.

  • Note: Minor natural texture and slight color variations are normal as all items are 100% handmade. Change of mind is not eligible for a monetary refund, but you may exchange standard products for another item of equal value.

  • All items must be unused, in original condition, and with all tags intact.

Return Process & Shipping Address

To initiate a return, please contact our support team first:

  • 📧 Email: info@leathercreationlahore.com

  • 💬 WhatsApp / Customer Care: 0319 6668316

Once your return request is approved, our support team will provide you with the exact return shipping address and dispatch instructions.

  • Location: Lahore, Punjab, Pakistan.

  • Unapproved returns sent without prior contact will not be processed.

  • Customers are responsible for return delivery/courier charges unless the product was delivered damaged or incorrect.

Refund Processing Time (Turnaround Time)

  • After receiving and inspecting the returned item, we will process your refund or exchange.

  • Refund Turnaround Time: Approved refunds will be processed within 5 to 7 working days to your original payment method or bank account.

Strictly Non-Returnable Items (Exceptions)

  • Customized / Personalized Products: Any product that is custom-made, personalized, engraved, or modified according to customer requirements cannot be returned, exchanged, or refunded under any circumstances (unless there is a manufacturing defect upon arrival).

  • Used, damaged by customer, or items returned after the 7-day period will also not be accepted.

LEATHER CREATION  RESERVES THE RIGHT TO MODIFY OR AMEND OUR POLICIES  OF USE FROM TIME TO TIME WITHOUT NOTICE. YOUR CONTINUED USE OF OUR SITE FOLLOWING AND BUYING FROM US WILL MEAN YOU ACCEPT OUR POLICIES.

Shopping Cart