1. Introduction
a. This Privacy Policy applies to the collection and processing of personal data (“Personal Data”) by Leather Creation Lahore in connection with our website. This Privacy Policy will help you understand how we collect, use, and safeguard your Personal Data.
b. By visiting our website and/or purchasing products from Leather Creation Lahore, you agree to the collection and use of your Personal Data in accordance with this Privacy Policy.
2. Personal Data That We Collect
a. Personal Data includes any information about an individual from which that person can be identified. It does not include anonymous data (e.g., your IP address).
b. Information you may provide to us through our website includes:
- Contact Data: First and last name, email address, billing address, shipping address, and phone number.
- Profile Data: Username and password created for your online store account.
- Communications: Messages and feedback sent to us via email, website contact forms, or social media channels (Facebook, Instagram, WhatsApp).
- Transactional Data: Details required to complete your orders, including order numbers and transaction history.
3. How We Use Your Personal Data
We use your Personal Data to:
a. Process and deliver your orders placed on Leather Creation Lahore.
b. Respond to your questions, support requests, or customer feedback.
c. Improve our website layout, user experience, and store operations.
d. Prevent, detect, and manage potential fraud or illegal activities.
e. Comply with financial regulatory and legal obligations in Pakistan.
f. Send relevant store updates, offers, and promotional materials.
g. Resolve any order or payment disputes that may arise.
4. Who We Share Your Personal Data With
- To fulfill your orders and operate our website efficiently, we may share your data with trusted third parties, including:
- Financial institutions and payment processors to process online payments securely.
- Courier and logistics service providers to ship and deliver your goods.
- Verification and security providers to prevent fraudulent transactions.
5. How We Protect Your Personal Data
a. We implement appropriate physical, technical, and administrative security measures to protect your Personal Data against unauthorized access, loss, misuse, or alteration in accordance with industry standards.
b. In the event of any suspected data breach, we have procedures in place to mitigate the risk and will notify you and relevant authorities where legally required.
6. Data Retention
a. We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this policy, including meeting legal, regulatory, tax, or accounting requirements.
b. Your account and transaction information will remain stored while your account is active or as needed to provide ongoing customer support.